This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information is being used. Personally identifiable information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

KLG Glass (Chilwell) Ltd will only collect and store data under the categories of ‘legitimate interest’, ‘legal grounds’ and ‘consent’.

The General Data Protection Regulations (GDPR) gives us the ability to process data under a “legitimate interest” when;

  • the processing is not required by law but is of a clear benefit to you or others;
  • there’s a limited privacy impact on the individual;
  • the individual should reasonably expect you to use their data in that way; and
  • you cannot, or do not want to, give the individual full upfront control (i.e. consent) or bother them with disruptive consent requests when they are unlikely to object to the processing.

Under “legal grounds” when;

  • we are legally bound to process and hold the data;
  • for example VAT transaction

By “consent” when;

  • you have agreed to receive marketing communication from us by way of a ‘double opt in’ method.
  • that should be freely given, specific, informed and unambiguous consent


What personal information do we collect from the people that visit our website?

When registering your interest on our site, by email or telephone you may be asked to enter your name, email address, phone number or other details to help us make contact with you under ‘legitimate interest’.


When do we collect information?

We collect information from you when you fill out a form, telephone, email or enter information on our site.

Calls to our customer services may also be monitored and/or recorded for authentication, security, quality and training purposes.


How do we use your information?

We may use the information we collect from you under ‘legitimate interest’ when you enquire, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone).


How do we protect visitor information?

We never ask for financial information through our website.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.


Do we use ‘cookies’?

Yes, we collect cookies under the ‘legitimate interest’ grounds of GDPR. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings (Google Chrome, Internet Explorer etc). Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some site features may be disabled. It will not affect your overall user experience greatly but some of our services my not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.



Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We, along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.


Email Marketing

We would like to send you information about products and services of ours which may be of interest to you. This will be agreed by ‘consent’ that should be freely given, specific, informed and unambiguous using a ‘double opt in’ method.

If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes by unsubscribing as detailed below.



The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to enquiries, and/or other requests or questions.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can click unsubscribe on the bottom of one of our communications or email us at and we will promptly remove you from ALL correspondence.


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

The Data Controller, KLG Glass (Chilwell) Ltd, 168 Lower Regent Street, Beeston, Nottingham, NG9 2DD

Or email your request to


Storage Limitations – Your ‘Right to be Forgotten’

Under the General Data Protection Regulations (GDPR) KLG Glass (Chilwell) Ltd will not store your data for longer than necessary. The following internal policies will be in place for the following types of data concerned:

Product Enquiry – 2 years (to complete average buying cycle period) ‘Legitimate interest’

Contractual – 11 years (enabling warranty fulfilment for consumer) ‘Legitimate interest’

Financial – 7 Years (to comply with HMRC and VAT regulations) ‘Legal’

You may request for your data to be deleted sooner by writing to:

The Data Controller, KLG Glass (Chilwell) Ltd, 168 Lower Regent Street, Beeston, Nottingham, NG9 2DD

Or email your request to

However, if ‘Legal Grounds’ exist KLG Glass (Chilwell) Ltd has the right to refuse requests on these grounds.


Contacting Us

If you have any questions regarding this privacy policy you may also contact us here or write to the Data Controller, Data Controller, KLG Glass (Chilwell) Ltd, 168 Lower Regent Street, Beeston, Nottingham, NG9 2DD

Last Edited on 25 May 2018 (Incorporating GDPR Guidelines)